Privacy Policy

Motus Media AU (we, us, our) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how you can access and correct your information or make a complaint.

Last updated: [20 December 2025]

Contact: sandra@motusmedia.au

Business address: Brisbane, Qld Australia

Website: motusmedia.au

1) What this policy covers

This policy applies when you:

  • visit our website

  • download a guide or resource (including via Meta/Facebook/Instagram lead forms)

  • subscribe to emails or updates

  • contact us, book a call, or enquire about services

We aim to manage personal information in an open and transparent way as required under the Australian Privacy Principles. 

2) What personal information we collect

We may collect the following types of personal information:

  • identity details (e.g. name)

  • contact details (e.g. email address, phone number)

  • business details (e.g. company name, role, website, industry, ecommerce platform)

  • marketing preferences (e.g. what you opt in to receive)

  • information you provide in forms, surveys, or bookings

  • technical and usage data (e.g. IP address, device type, browser, pages visited, referral source)

Sensitive information: We do not intentionally collect sensitive information (as defined under the Privacy Act). If you provide it, you consent to us handling it in accordance with this policy and applicable law.

3) How we collect personal information

We collect personal information in several ways, including:

  • directly from you when you submit a form on our site

  • directly from you when you email or message us

  • through Meta Lead Ads / Instant Forms when you submit your details via Facebook or Instagram 

  • automatically via cookies and tracking technologies on our website (see section 9)

4) Why we collect, use, and hold your information

We collect and use personal information for purposes including:

  • delivering requested resources (e.g. sending your PDF guide)

  • providing updates, insights, and marketing communications (where you have opted in or where permitted by law)

  • responding to enquiries and providing services

  • improving our website, offers, and communications

  • measuring marketing performance (e.g. which ads and pages drive downloads)

  • maintaining business records and meeting legal obligations

5) Marketing communications and opt out

If you opt in to receive marketing communications, we may send emails with insights, resources, and offers.

You can opt out at any time by:

  • clicking “unsubscribe” in any email, or

  • contacting us using the details in section 12

We will honour opt-out requests as soon as reasonably practicable.

6) Who we disclose personal information to

We may disclose personal information to trusted third parties that help us operate our business, including:

  • email marketing and CRM providers (e.g. Klaviyo or similar)

  • website hosting and site service providers (e.g. WordPress plugins, hosting)

  • analytics providers (e.g. Google Analytics or similar)

  • advertising and measurement partners (e.g. Meta Platforms, Inc., including Facebook/Instagram lead delivery and ad reporting) 

  • professional advisers (e.g. accountant, legal adviser) where required

We do not sell personal information.

7) Overseas disclosure

Some of our service providers (including Meta and some analytics/CRM tools) may store or process information outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with Australian privacy requirements, noting that overseas recipients may be subject to different laws.

8) How we store and secure personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • access controls for systems and accounts

  • use of reputable service providers

  • limiting internal access to a need-to-know basis

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will respond in line with applicable legal requirements.

9) Cookies, tracking, and advertising

We may use cookies and similar technologies to:

  • understand website usage and improve site performance

  • measure advertising results

  • show relevant ads and content

This may include tools such as:

  • Meta Pixel and related Meta measurement tools

  • analytics tools (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

10) Accessing and correcting your personal information

You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, contact us using the details in section 12. We may need to verify your identity before processing your request.

11) Complaints

If you believe we have mishandled your personal information, you can contact us and we will respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). 

12) Contact us

For privacy enquiries, access/correction requests, or complaints, contact:

Email: [your email]

Business name: Motus Media AU

Address: [your suburb, state, Australia]

13) Changes to this policy

We may update this policy from time to time. The latest version will be published on our website with the updated date at the top.